September 28, 2020

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The Salvation Army Teams Up with Reliant to Launch Summer Cooling Stations in North Texas

New partnership helps region’s largest service provider assist even more Texans as temperatures rise

DALLAS–(BUSINESS WIRE)–#BeatTheHeat–The Salvation Army and Reliant announced the opening of cooling centers across the region to help the community combat high heat exposure . The cooling centers, which will also provide bottles of water and portable fans, are part of the organizations’ joint commitment to underserved communities as high temperatures – and unemployment – continue to rise across the region.

“Unfortunately, the health and economic crises have been especially devastating for our vulnerable neighbors,” said Major Todd Hawks, Area Commander for The Salvation Army of North Texas. “The burdens for those experiencing poverty and homelessness have been immensely magnified by the pandemic, and we’re serving new individuals and families who’ve never needed assistance before.”

Since the beginning of the pandemic, The Salvation Army of North Texas has fed 10,000 people each week, housed 1,300 people per night, and served those facing economic hardship. Unfortunately, need in North Texas is only expected to grow.

“As temperatures rise, heat-related illness becomes a real threat in our community, especially for our seniors and vulnerable residents who are also navigating hardship from the pandemic,” said Elizabeth Killinger, President of Reliant. “As part of our annual Beat the Heat program, Reliant is joining with The Salvation Army to provide safe spaces for our fellow Texans to combat the extreme heat. No matter what summer has in store, Reliant will be here to support our neighbors and the communities where we live and work.”

The following service locations are currently providing heat relief to the public:

  • Arlington: 712 W. Abram St.
  • Dallas: 5302 Harry Hines Blvd
  • Denton: 1508 E. McKinney Street
  • Fort Worth: 1855 E. Lancaster Avenue and 3023 NW 24th St.
  • Garland: 451 W. Avenue D
  • Irving: 250 E. Grauwyler Rd.
  • Lewisville: 206 W. Main Street
  • McKinney: 600 Wilson Creek Parkway
  • Oak Cliff: 1617 W. Jefferson Boulevard
  • Plano: 3528 E. 14th Street
  • Pleasant Grove: 8341 Elam Rd.
  • Waxahachie: 620 Farley Street

Some locations will have outdoor cooling stations, while others are providing supplies such as boxed fans and bottled water as part of the drive-through grocery service. The Salvation Army of North Texas will also mobilize emergency disaster feeding units (canteens) across the region to meet need in certain communities.

To ensure the well-being of all staff and visitors, each cooling station location is taking extra sanitizing measures and enforcing the use of masks, gloves, hand sanitizer and social distancing. Areas will be sanitized and wiped down frequently and between uses.

The Salvation Army of North Texas Continues Comprehensive Service

The region’s largest provider of social services is joining forces with corporate partners, community leaders and public health officials to meet rising demand with holistic service across Collin, Dallas, Denton, Ellis and Tarrant counties.

The Salvation Army has provided more than $500,000 in rent and utility assistance for families experiencing a loss in income or lowered wages. In the first three months of the pandemic, The Salvation Army provided 51,000 bags of food to families through it 13 drive-through groceries.

Summer Energy Assistance from Reliant

Reliant is also working to ensure customers across Texas have the power they need, regardless of hardships endured from COVID-19. Since 2005, Reliant and its customers have contributed more than $11 million through the Community Assistance by Reliant Energy program for Texans who need help with summer electricity costs. The Community Assistance by Reliant Energy program works with nonprofit social service agencies to provide funding to Reliant customers who qualify with assistance on their electricity bills.

For anyone who needs help paying their electricity bill this summer, call 2-1-1 within Texas or visit Reliant customers can also contact us directly at 1-866-222-7100 or find additional information at

About The Salvation Army of North Texas

The Salvation Army of North Texas provides a range of services to combat poverty, addiction, and homelessness at 17 centers of operation in Dallas, Tarrant, Collin, Denton and Ellis counties. Faithful to our mission, The Salvation Army enables God-empowered transformations of individuals and society through food assistance, shelter, rehabilitation, counseling, spiritual support, mentoring and job placement, and more. For more information, visit

About Reliant

Reliant powers, protects and simplifies life by bringing electricity, security and related services to homes and businesses across Texas. Serving customers and the community is at the core of what we do, and the company is recognized nationally for outstanding customer experience. Reliant is part of NRG, a Fortune 500 company that creates value by generating electricity and providing energy solutions to more than 3.7 million residential, small business and commercial customers across the U.S. and Canada. NRG’s competitive residential electricity business, which includes Reliant, is one of the largest in the country. For more information about Reliant, visit and connect with Reliant on Facebook at and Twitter or Instagram @reliantenergy. PUCT Certificate #10007.


Katie Wilkinson, The Salvation Army of North Texas,, 480-208-0606

Megan Talley, Reliant,, 713-537-2160

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