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Valvoline joins EV maker Arrival’s Service Network Program

Valvoline joins EV maker Arrival's Service Network Program
Photo courtesy of Arrival

U.S.-based global lubricant marketer Valvoline Inc. announced a partnership with Arrival, a global company headquartered in London, UK, that is on a mission to replace all vehicles with affordable electric solutions produced by local microfactories. Valvoline™ has been named one of four initial service partners in Arrival’s Service Network Program in the United States.

“Valvoline’s quick, easy, trusted approach to vehicle maintenance is the perfect complement to Arrival’s mission to reimagine urban mobility,” said Heidi Matheys, chief marketing and transformation officer of Valvoline. “Our nearly 1,500 service centers across the U.S. offer exceptional service that will quickly and efficiently meet the needs of Arrival’s clients. We are thrilled to see the Valvoline-Arrival partnership come to fruition.”

This partnership further advances Valvoline’s strategy in extending its world-class preventive auto maintenance service model to electric vehicles (EV) and hybrids. Valvoline’s vast service network across the U.S. allows Arrival to quickly stand up its Service Network Program while providing customers with Valvoline’s best-in-class service. As a fleet partner for Arrival, Valvoline continues to explore the service options it will offer that will leverage its experienced, skilled technicians to deliver quick, no appointment necessary services. Valvoline’s award-winning training programs combined with Arrival’s Service Platform will be a key differentiator in delivering exceptional customer service.

Utilizing Arrival’s Service Platform, Valvoline will have access to repair and maintenance documentation, in-person and online training, predictive and automated diagnostics, and parts distribution. The Service Platform utilizes the data from Arrival’s vehicles and proprietary algorithms to enable existing service providers to maintain and repair its electric vans and buses.

“We’re aiming to fundamentally change the way that maintenance, service and repair is performed using in-house software to create a next generation experience for our customers,” said Serge Sulgin, CEO of Arrival Solutions. “The Arrival Service Platform will provide a marketplace to connect EV users with skilled and certified service providers, giving them an end-to-end solution for the newest and most advanced products in their fleet and allowing us to scale our service network quickly and on-demand to meet our customers wherever they are. It will also give our partners the opportunity to upskill their workforce for the future of mobility.”