Total, in collaboration with Worldline, the European leader in the payments and transaction services sector, has launched the TOTAL eWallet, a 100% digital and connected solution to enable customers to fill up and pay for purchases through their mobile phone in just a few clicks. This innovation was presented at the Mobile World Congress, which brings together all the major players in the mobile sector in Barcelona from 26 February to 1 March.
TOTAL eWallet was specifically developed for TOTAL service station customers, whether professional or private, creating a fully connected service station whilst simplifying the customer experience. Thanks to this new functionality included in the Total Services app, drivers experience a simpler and smoother process. As a result, from now on, customers will be able to:
- select the right fuel through their smartphone,
- unlock the pump to help themselves,
- fill up automatically and securely,
- choose their payment method: TOTAL card, bank card, and later on third-party wallets such as Apple Pay.
- All of which without systematically needing to enter the shop or use a conventional automatic pump
“Simplifying the customer experience is at the heart of our efforts. Worldline has helped us design a service that is at the same time innovative, secure and dynamic, and we aim for it to be available throughout our European network of service stations, both at the pump and in the shop. Our goal is to make the purchasing experience simpler, more secure and convenient. The eWallet constitutes a major milestone in our strategic aim to become an indispensable mobility service provider,” says Antoine Tournand, mobility service provider of TOTAL Marketing & Services.
“The TOTAL eWallet attests to Worldline’s wish to support customers in their digital transformation process and to offer an entirely new buying experience for fuel in service stations,” says Vincent Roland, director of Merchant Services at Worldline.
A pilot scheme was launched in Berlin in October 2017 to test the service. The TOTAL eWallet will now be rolled out in phases within the TOTAL network in Europe, starting with Germany and Belgium.
Apart from paying at the pumps in TOTAL service stations, customers will be able to use the TOTAL eWallet at Total convenience stores and car washes. Ultimately, it will include recharging for electric vehicles.
The Total Marketing & Services division of French oil major Total, which develops and distributes mainly petroleum-based products and associated services, has a network of more than 16,000 service stations in 65 countries.